Refund policy
Return & Refund Policy
We want you to love your purchase from Sugie B Boutique! If you’re not completely satisfied, we’re here to help.
Return Eligibility
Returns are accepted within 14 days of delivery.
To qualify for a return, items must be:
- Unworn and unwashed
- Free of stains, odors, pet hair, or damage
- In their original condition with all original tags attached
Items that do not meet these requirements may be returned to the customer.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Gift cards
- Accessories (if applicable)
- Intimate apparel (if applicable)
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
We recommend using a trackable shipping service, as Sugie B Boutique is not responsible for lost return packages.
Refunds
Once your return is received and inspected, you’ll be notified by email regarding the status of your refund.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at shopsugieb@gmail.com. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Questions?
If you have any questions about returns or refunds, please contact us at shopsugieb@gmail.com. We’re committed to providing excellent customer service and making your shopping experience a great one!